Privacy Policy

SPHN Ltd ("we", "us", "our") is an IT services company registered in England and Wales. Our registered address is 85 Fernside Avenue, England, TW13 7BJ. You can contact us at admin@sphn.co.uk regarding any privacy matters.

We may collect and process the following personal data: • Contact information (name, email address, telephone number, company name) when you submit an enquiry via our website or contact us by email. • Technical data (IP address, browser type, pages visited) collected automatically via cookies and analytics tools. • Correspondence data — any information you provide when you communicate with us.

We use the data we collect for the following purposes: • To respond to your enquiries and provide the services you request. • To communicate with you about our services, updates, and relevant offers (with your consent). • To improve and maintain our website and services. • To comply with legal and regulatory obligations.

We process your personal data on the following legal bases: • Contractual necessity — where data processing is required to fulfil a service contract with you. • Legitimate interests — to run and improve our business, provided such interests are not overridden by your rights. • Consent — where you have expressly agreed to receive marketing communications. • Legal obligation — where we are required to comply with applicable law.

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers (e.g. hosting providers, email platforms) strictly for the purposes outlined above and subject to appropriate data processing agreements. We will disclose data if required by law or a court order.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. You may request deletion at any time.

Under UK GDPR, you have the following rights: • Right of access — to request a copy of the personal data we hold about you. • Right to rectification — to request correction of inaccurate or incomplete data. • Right to erasure — to request deletion of your personal data in certain circumstances. • Right to restrict processing — to request that we limit how we use your data. • Right to data portability — to receive your data in a structured, machine-readable format. • Right to object — to object to processing based on legitimate interests. To exercise any of these rights, please contact us at admin@sphn.co.uk.

Our website uses essential cookies to ensure it functions correctly, and analytical cookies (where consented) to understand how visitors use the site. You can manage cookie preferences through your browser settings.

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions, concerns, or complaints about how we handle your personal data, please contact us at: SPHN Ltd Email: admin@sphn.co.uk You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.